STORE POLICY

CUSTOMER CARE

Here at SGH, we pretty much take care of all the hair needs for you when it comes to your Custom Unit. Once your unit arrives, all you would need to do is book your appointment to get her installed or if your a little on the advanced side, all you would need to do is purchase our Lace Essentials products, trim your lace & slay away!

All units come Pre-Plucked, Bleached Knots (natural/1B haircolor), & Styled to perfection! Nothing additional is needed on the wig once received. YOU CAN REUSED YOUR LACE WIGS FOR UP TO 3 YEARS with proper care and management. Always detangle your unit from the ENDS UP TO THE ROOTS to minimize shedding and for a faster detangle. When washing/cleaning your unit, use lukewarm water or cold water to maintain the moisture in the unit, OR book a Refurbishment through our booking site and have it properly restored & ready to use again.

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PRIVACY & SAFETY

All customer information is confidentially stored within a customer account. No credit card numbers will be stored or accessible by anyone or any outside entities! We use PayPal to process ALL orders! We send immediate updates on order status as well as tracking information via email provided by the customer at check-out. Customers may opt into receiving updates via SMS as well. We do our very best to stay on top of updating each individual, so that there is no room left to worry.

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